I explained this was not an option for this particular room type when booking online thru their website. I was told this could only be done at time of reservation and the agent denied my request. At check-in, I asked about getting the resort fee of $50 waived since we were locals. I share all these numbers and details to show that while we were a one-night reservation, we were a valuable customer spending in the ballpark of $2000.00 for a one-night stay. Our 2nd day, 2 guests enjoyed treatments at the Spa and we ended our 2nd day with drinks at the Sandbar Grille where our bill totaled $195.00. He was patient, knowledgeable about the menu, offered excellent suggestions, and very friendly and professional. We enjoyed dinner at the Italian restaurant with our bill totaling over $400 - Hugo, our server, was a highlight of the evening. In addition to our room reservation, we spent our first day enjoying a Signature Cabana for a rental fee of $400 plus multiple rounds of drinks - our server was very kind and attentive. Our total reservation for the room only, was just over $600 for one night. This particular stay was to celebrate our friend's retirement after 25 years with CCSD. My friends and I booked a signature suite for a one night stay thru the resort's own website in May 2023.
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